A Member’s 21-year-old cat recently began experiencing health issues. The retired Member was living on a very limited income and was worried about having the funds needed to provide treatment, purchase special food, and prepare for potential end-of-life expenses. Royal was able to provide a personal loan to the Member to ensure they could properly care for their beloved companion. The Member was amazed at how easy the process was, especially given the nature of the request. A few days, later she sent a personalized thank-you card filled with photos of her special cat.