A couple from another financial institution came to Co-op Credit Union looking to refinance their mortgage which was ballooning. They had been a loyal customer with that financial for five years, with A+ credit, good character, and had never missed a payment. However, that institution refused to help them refinance as the husband was now self-employed. This shocked them and made them feel betrayed. After taking the time to listen to their story, we were able to help them refinance their loan and save money! They were so happy that they transferred all of their accounts to us and even recommended us to their friends and family, who also opened accounts.