Summary

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Contact Center Representatives (Call Center Representative).

If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

Responsibilities

As a Contact Center Representative (Call Center Rep) you will provide a high level of service in assisting members and potential members with a variety of phone requests, explain service, respond appropriately to situations and direct calls to the proper area. You will help members with basic to complex inquiries, such as everyday account questions and transactions (account history, transfers, loan payments, etc.), online banking questions and setup, and other more complex items. This includes follow-up via email, fax, online requests, calls & texts. Answering questions, process transactions, recommend products and provide advice to members over the phone and digital channels. Where necessary, engage and coordinate assistance of other departments within Prospera to provide prompt resolution of the member's inquiry and provide a positive member experience.

• Minimum of $17.00/hr starting
• Part-Time: 30 hours per week
• Must be available to work within the hours of 7:30AM - 5:30PM, Monday - Friday
• Must be available to work on Saturdays from 9:00AM - 12:00PM (every 3rd Saturday rotations)
• This position is fully onsite
• Additional $1.00 per weekend hours worked
• $1.50 Premium Pay for Bilingual Skills

As a member of our dynamic team you will be responsible for:

• Assisting members and providing prompt, professional and accurate service and support to all members
• Quickly identify problems, troubleshoot, and resolve issues in a timely, friendly, and accurate manner
• Uncover opportunities to enhance relationships with members through active listening
• Provide knowledge and education to members on products, services, promotions and other features
• Maintain trust and integrity by ensuring members' information and transactions are held confidential
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable state and federal regulations, including BSA 

Qualifications

**What could make YOU a great candidate for this opportunity?**

Experience and Education:

• High school diploma or GED
• One to 3 years of similar or related experience
• One year of prior customer service experience is required
• Call center experience
• Financial industry experience

Other skills necessary for success in this role:

• Self-starter with a strong desire to learn and work independently
• A positive, enthusiastic attitude with strong people skills and a passion for helping others
• Active listening and solve problems quickly, using a member service approach
• Good time management skills to maximize the number of members that can be assisted while maintaining a high level of customer service
• Ability to multi-task and maintain composure under pressure while maintaining professionalism
• Strong computer skills, use of multiple applications simultaneously
• Demonstrated experience of dependability, maturity, and ability to work well with others
• Adapt to changes quickly and effectively and integrity for handling confidential and financial matters

If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

What sets us apart: 

• Culture of Diversity
• Consistent Schedule
• No Evening Hours
• Great Paid Time Off Benefits

Life is short. Work somewhere awesome! Standard benefits for this 30hr/week role include Health/Dental/Vision/401(k) Retirement with 5% matching contributions

Work Location:

• Corporate Office - 4830 N Ballard Rd, Appleton WI 54913
• This role is fully onsite

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our Prospera Credit Union website.