Summary | NATURE AND SCOPE

Reports to the VP, Card Services. Responsible for managing various aspects of the debit card product including interchange optimization, inventory management, and spend campaigns. In conjunction with the Compliance team, reviews debit card disclosures and complaints for regulatory compliance. Handles escalations, issue resolution, and is responsible for overall member satisfaction and operational support. This position will communicate internally with Marketing, Member Experience Center, Finance, Information Technology, and the Branches to share requirements and resolve escalated problems. Has frequent contact with vendors and peers within the industry which require a thorough understanding of debit cards, retail banking systems, and credit union needs.

Responsibilities | PRINCIPAL ACCOUNTABILITIES

1. Recommends policies and develops and implements procedures for the department, ensuring members receive a positive and consistent experience throughout the organization.
2. Collaborates with internal business partners as the central point of contact for any debit card related questions or research.
3. Works with the Vice President, Card Services to ensure that the vision, strategies and goals for the debit card product are properly executed and achieved.
4. Oversees daily debit card issuance process to ensure compliance. Collaborates with the branch network, members, merchants, other financials, and/or processor to gather information as needed.
5. Maintains accurate inventory tracking of debit cards for central and instant issuance.
6. Partners with the Marketing Department on any creatives, card designs, member communications, and spend/usage campaigns.
7. Works with the Compliance Department to ensure regulatory compliance of all debit card communications.
8. Motivates and trains Landmark associates about products, services, and cross-selling efforts.
9. Performs other duties as assigned.

Qualifications | REQUIREMENTS

1. Bachelor’s degree and a minimum of two years experience in debit card services. Equivalent combination of education and experience will be considered.
2. Project management experience with ability to work with tight timelines, identify opportunities to increase interchange revenue, and interact with business partners to resolve member needs.
3. Successful experience with the development and implementation of operational plans and procedures that ensure regulatory compliance as well as a positive and consistent member experience.
4. Excellent verbal and written communication skills, problem solving skills, organizational skills, ability to manage inventory volumes, and work independently.
5. Demonstrated experience using independent judgment and discretion to lead a project team in complex situations while maintaining a high degree of confidentiality and professionalism.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

About the Organization

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union. EO/AA Employer; including veterans and individuals with disabilities. 

How to Apply

Landmark Credit Union