Summary

Are you passionate about helping people manage their money and "Make Your Dreams Come True"? We are seeking an energetic and enthusiastic Financial Services Representative who has a positive attitude and financial acumen to help serve our members. Having relationship-based discussions to uncover a member's financial needs will allow you to offer exceptional consumer deposit and loan product solutions. If you seek meaningful work and aspire to create a positive, life-changing difference for our members, we'd like to hear from you!

Responsibilities

Depository Services Overview:

• Provide outstanding service by meeting and speaking with members to uncover financial needs and provide appropriate solutions utilizing products and services available within Winnebago Community Credit Union
• Open and service deposit accounts for members or prospective members, including savings, checking, certificates, money markets, IRA, ACH, Internal Transfers, and ATM. Also, close accounts when necessary
• Assist members with account service needs, including wire transfers, payroll deduction/direct deposit, internal transfer requests, online banking, and statement inquiries
• Assist members in successfully resolving questions or concerns regarding their accounts with WCCU
• Investigate and correct errors on member accounts and proactively reach out to communicate with the member
• Address basic questions from members about mortgage loan offerings, credit cards, and other products or services and refer to specialists if needed
• Take a need-based approach to promote all credit union products and services to help deepen the member relationship Lending Services Overview:
• Interact with members through all channels, including walk-in traffic, website or mobile inquiries, and incoming calls from the phone queue
• Understand, educate, and advise members of all Consumer Loan products available
• Input consumer loan applications, review credit reports, perform debt ratio/collateral analysis, obtain approval if not within your own authority, process and sign loan documents with the member in person or through electronic channels, and complete files in accordance with policies and procedures
• Offer our value-added debt protection solutions for lending products, including payment protection, GAP, and Mechanical Breakdown Coverage that help protect our members' finances in a time of need
• Meet monthly loan volume and cross-sale goals established by WCCU 

Qualifications

Professional Attributes and Expectations:

• Produce an excellent member experience during and after their transaction by growing positive relationships with members and executing our mission to "Help Make Your Dreams Come True" philosophy
• Be a champion for creating an atmosphere of solutions, innovation, and continuous improvement for your team members and the entire credit union
• Maintain a professional image of the credit union with every team member and member interaction
• Assist the branch staff in various tasks or requests as needed
• Comply with all aspects of BSA/AML/Reg Z and OFAC Federal and State regulations related to position
• Yearly completion of all online compliance training assigned by Management
• Attend required sales, services, and department training classes to enhance skill level at various times

Additional duties as assigned Key Skills That Will Make You Succeed at This Job:

• Excellent communication skills, proficient business writing, good presentation, and verbal ability to effectively respond to members and co-workers
• Skillful application of math concepts is necessary for accuracy and high-quality work.
• Ability to solve practical problems and interpret instructions furnished in various formats
• Practice a sense of urgency, initiative, and competitive drive to complete key tasks, emphasizing working with and through other people in the process
• Possesses consumer lending fundamentals and can execute current loan policies and procedures
• An enthusiastic team player who is readily approachable and at ease with various people and generations
• Work at a fast pace to meet member deadlines with high accuracy Education and Experience:
• Ideal candidates should possess an associate's degree or 1-2 years of relevant experience in the financial services industry, preferably in the Credit Union world; equivalent or advanced education and experience will be considered.
• Previous sales and excellent customer experience are required
• Software knowledge of the Microsoft Office Suite, Data Processing System, and hardware knowledge (driver's license scanner, scanning and copy machine, etc.)
• Dedication to protecting the privacy and security of member and credit union data on-site and through electronic member communications 

About the Organization

Supporting our members and the communities we serve is at the heart of everything Winnebago Community Credit Union does. As your trusted financial, we focus on providing you with better rates, less fees, excellent services, and a friendly team so you can turn your dreams into financial goals which transform into astonishing realities. Winnebago is owned by you, the member, and working for you to provide control of your financial future. All individuals living or working in Winnebago, Outagamie, or Fond du Lac counties are eligible to join.

How to Apply

Winnebago Community Credit Union is an Equal Opportunity employer. Please email your resume to cleitch@wincu.org or send it to:

ATTN: Chris
Winnebago Community Credit Union
567 E. Snell Road
Oshkosh, WI 54901