Summary
Bring Operational Excellence to Holy Family Memorial Credit Union and take the next step in your career journey! We are seeking a mid-career professional eager to redefine success in a dynamic environment. In this role that reports directly to the President, you'll lead initiatives to enhance operational efficiency, ensure compliance, and elevate member services for our unique healthcare community. If you are passionate about the credit union movement and committed to exceptional service, we would love to hear what you can bring to be a part of our mission!
Responsibilities
- Direct and supervise daily operations of credit union employees, fostering effective employee relations.
- Develop, implement, and evaluate policies and procedures to enhance operational efficiency and service quality.
- Ensure compliance with federal laws and regulations set by the National Credit Union Administration and other agencies.
- Keep the President informed of credit union conditions, operations, and influencing factors.
- Process and balance daily postings, verifying accuracy and resolving discrepancies in transactions.
- Assist members with EFT/ACH issues and manage related transactions, including stop payments and government reclamations.
- Oversee the Plastic Cards Department, including hiring, training, and supervising staff while ensuring compliance with policies.
- Conduct ongoing training programs to support employee development and ensure understanding of credit union goals.
- Evaluate and recommend changes to policies and procedures to maintain compliance with regulations and improve operations.
- Monitor credit union audit activities, develop corrective action procedures, and stay updated on regulatory trends.
Qualifications
- Secondary Education degree in Business, Finance, Information Technology, or a related field.
- 7+ years of experience in payments, digital banking, or financial services.
- 5+ years of progressive leadership experience.
- Expertise in payment systems, digital wallets, mobile payments, and emerging payment technologies.
- Strong leadership and communication skills with a collaborative mindset.
- Strategic thinker with a passion for innovation and operational excellence.
About the Organization
Holy Family Memorial Credit Union (HFMCU) is a $18 million, closed-chartered financial cooperative serving employees, volunteers, retirees, and their immediate family members affiliated with Holy Family Memorial and Froedtert & the Medical College of Wisconsin. Established in 1961, HFMCU offers a rich history of dedication to its members and strong ties to healthcare and faith communities. HFMCU offers a unique and fulfilling work environment that makes it an appealing choice for candidates looking for a meaningful and stable career. Here are some key reasons why HFMCU is a desirable place to work:
- Mission-Driven Purpose: Serving with compassion and financial expertise
- Commitment to Core Values: Fostering a workplace culture of integrity, empathy and innovation
- Member-First Culture: People not Profit as Priority
- Opportunities for Growth and Impact: Professional development in a flexible and reasonable workplace
- Healthcare and Faith Community Focus: Alignment to bring a deeper sense of purpose Candidates who seek purpose, stability, and the opportunity to make a lasting difference in their community will find HFMCU a highly rewarding place to work.
How to Apply
Apply here OR send inquiries to:
Joel Strozewski
Holy Family Memorial Credit Union
PO BOX 37
Manitowoc, WI 54221