9:45 am – 10:45 am
Members' Expectations are Evolving, Are We?
TruStage Speaker
Based on a survey of over 1200 US consumers conducted in 2023 you will learn about:
- Top member worries
- How they view the difference between branch and on-line experience
- How we can leverage these insights to create actionable tactics
- How to think holistically about a multi-channel member experience
Key Takeaway: Understanding and adapting to changing member expectations, especially in terms of digital and branch experiences, is crucial for credit unions to remain relevant and responsive.
10:45 am – 11:30 am
Speaker 2 | TBD
11:30 am – 12:30 pm
Common Scams & Frauds Targeting Seniors and Around the Holidays
Jeff Kersten | Outreach Specialist – Division of Trade & Consumer Protection | DATCP
The Wisconsin Bureau of Consumer Protection will discuss the details of common scams that target seniors, the warning signs of a scam, and what to do if you or someone you know falls victim to a scam or fraud. Helpful factsheets from The Bureau of Consumer Protection will be available. As Wisconsin’s lead agency for consumer protection, the Bureau of Consumer Protection at the Wisconsin Department of Agriculture Trade and Consumer Protection, provides information and education, mediates complaints, investigates cases, and takes enforcement actions to fight fraudulent and deceptive practices that harm consumers and honest businesses.
12:30 pm – 1:15 pm
Lunch (provided)