A single mother of three had technically paid off what she borrowed for a now-junk vehicle, but was still paying on the loan due to CPI.

We recently joined the prestigious Global Alliance for Banking on Values, which is an international network of financial services leaders dedicated to global, values-based banking.

In the early ‘70s, my parents separated. My mother needed a car because she had four kids at home, but very few dealers paid any attention to her as a single woman

Early in 2023, we committed to providing our members with real, impactful savings through the year, despite the volatile rate environment.

I have been a member for a little while now and it was easy to get set up.

"I recently had someone hack into my credit card and try to put through two transactions for just over $100.00 each.

I just wanted to send a quick email to say what a pleasure it was to work with Betsy on getting the boat my family wanted to purchase.

A member of five years lost her job during the pandemic and struggled to find a new job. We did a couple of loan payment deferrals on an auto loan and signature loan, but she utltimately fell behind as the final maturity dates for both loans approached.

When an employee was assisting a member with an unrelated situation, he noticed that their mortgage with us had an interest rate of 5%, so he asked the member some questions and offered to process a rate modification to lower the rate to 2.75%.

This year, we established a $20,000 small business grant program to help our members attract more business.

"I came down with COVID-19 after starting a new job. I was sick for three weeks and had no health insurance, and also developed another medical issue that I am still battling one year later."

We recently took advantage of a grant opportunity for CDFIs provided by the Wisconsin Economic Development Corporation (WEDC).

A single dad who drives a truck for a living came to us seeking a way to find more time with his kids and aging mother.

I had no positive credit and 16 accounts in collections with a credit score of 400. N.E.W. Credit Union took the time to help me create the best plan of action to get out of debt and start building a positive credit history.

An auto repair reached out to Capital Credit Union and told us they were planning to put a mechanic’s lien on a car that had been in an accident and was towed to their shop after hearing nothing from the owner of the vehicle or their insurance company.

After being rejected by a bank, the daughter of a member dealt only with cash and believed that she wouldn’t qualify for a checking account, let alone an auto loan.

Non-members had a dealer approve them for an auto loan but at an interest rate they felt was a little high.

A 70-year-old member came to see me about refinancing the debt on one of his credit cards.

A single dad with child support payments, a mortgage, credit card bills, personal loans, and an aging mother in his care wasn't able to pay down his obligations no matter how many hours he worked.

We provide financial counseling to members and bring financial education into the community.