Summary

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.

Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Contact Center Representatives (Call Center Representative).

If you're fluent in English and Spanish and have prior call center experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.

As a Contact Center Representative (Call Center Rep) you will provide a high level of service in assisting members and potential members with a variety of phone requests, explain service, respond appropriately to situations and direct calls to the proper area. You will help members with basic to complex inquiries, such as everyday account questions and transactions (account history, transfers, loan payments, etc.), online banking questions and setup, and other more complex items. This includes follow-up via email, fax, online requests, calls & texts.

• Wage: Minimum of $18.00/hr starting
• Hours: 30 hours per week
• Schedule: Must be available to work within the hours of 7:30AM - 5:30PM, Monday - Friday
• Weekend Schedule: Must be available to work on Saturdays from 9:00AM - 12:00PM (every 3rd Saturday rotations)
• Location: Hybrid, this position can work from home upon training completion; 4380 N Ballard Rd, Appleton WI.
• Premium Pay: Additional $1.00 per weekend hours worked
• Bilingual Premium Pay: Additional $1.50 per hour 

Responsibilities

As a member of our dynamic team, you will be responsible for:

• Assisting members and providing prompt, professional and accurate service and support to all members
• Quickly identify problems, troubleshoot, and resolve issues in a timely, friendly, and accurate manner
• Uncover opportunities to enhance relationships with members through active listening
• Provide knowledge and education to members on products, services, promotions and other features
• Maintain trust and integrity by ensuring members' information and transactions are held confidential
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable state and federal regulations, including BSA

Qualifications

**What could make YOU a great candidate for this opportunity? **

Required Experience and Education

• High school diploma or GED
• Minimum of one year of Call Center experience
• Bilingual English/Spanish skills

Other skills necessary for success in this role

• A positive, enthusiastic attitude with strong people skills and a passion for helping others
• Active listening and solve problems quickly, using a member service approach
• Good time management skills to maximize the number of members that can be assisted while maintaining a high level of customer service
• Ability to multi-task and maintain composure under pressure while maintaining professionalism
• Strong computer skills, use of multiple applications simultaneously
• Demonstrated experience of dependability, maturity, and ability to work well with others

About the Organization

If you are looking for a great opportunity to join a growing team, let's talk! Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.

What sets us apart

• Culture of Diversity
• Consistent Schedule
• No Evening Hours
• Great Paid Time Off
• Benefits Life is short.
• Work somewhere awesome!
• Standard benefits for this 30hr/week role include Health/Dental/Vision/401(k) Retirement with 5% matching contributions by Prospera Credit Union.
• Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. https://myprospera.com/careers

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website - Prospera Credit Union