Summary

Our Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you! In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions and you won't be treated that way either. 

Responsibilities

We currently have an opportunity as a Full-Time Member Service Rep/Teller at our Darboy Location:

• Full-time = 40 hours per week
• Must be available to work within the hours of 7:15AM - 5:15PM weekdays (until 5:45p Thursdays)
• Must be available to work on Saturdays from 8:45AM - 12:15PM (rotational with other branch staff)

As a member of our dynamic team you will be responsible for:

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs
• Providing information and education about various products and services
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.
• Understand and accountable for executing all job functions in a way that is consistent with all requirements of Bank Secrecy Act (BSA) and the USA Patriot Act/Customer Identification ACT (CIP)
• Other duties as assigned

Qualifications

What could make YOU a great candidate for this opportunity?

• A passion for helping people and being part of an awesome team
• Excellent verbal communication skills
• Strong attention to detail
• Retail experience
• High School Diploma or GED
• Teller experience is helpful but not necessary
• Cash handling experience is a plus but we will train
• Bilingual (English/Spanish) preferred but not required
• Working knowledge of basic math, including the ability to balance cash drawer activities
• Ability to work independently as well as contribute positively to the team environment
• Ability to hear, assimilate and solve problems quickly, using a member service approach
  • Don't meet all the desired qualifications? We are dedicated to building a diverse, inclusive and authentic workplace so if you're excited about this role but your past experience doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
  • If you are looking for a great opportunity to join a growing team, let's talk!

Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere. Life is short. Work somewhere awesome!

About the Organization

Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Benefits for this 40hr/week role

• Health/Dental/Vision options
• Short-term & long-term disability
• Life Insurance
• 401(k) matching
• Employee assistance program
• Paid time off
• Professional development assistance
• Referral program
• Voluntary supplemental term life insurance options
• Voluntary critical illness and accident insurance

Schedule

• Day shift
• Monday to Friday - Saturdays (rotational)

Education

• High school or equivalent

Experience

• Retail: 1 year (Preferred)
• Cash handling/customer service: 1 year (Preferred)

Work Location

• Darboy Branch - N9660 County Rd. N, Appleton, WI 54915
• Communication method(s) used: - Phone - In person
• Company's website: - https://www.myprospera.com
• Company's Facebook page: - https://www.facebook.com/myprospera

Work Remotely

No

How to Apply

Prospera Credit Union