Recently, Jana, a Member Account Representative at Royal, was able to help a Member experiencing spousal abuse.

A single mother of three had technically paid off what she borrowed for a now-junk vehicle, but was still paying on the loan due to CPI.

A member of ours was a victim of elder abuse and fraud, and her debts were leaving her with only $200 per month to spend on groceries and other basic costs.

We recently joined the prestigious Global Alliance for Banking on Values, which is an international network of financial services leaders dedicated to global, values-based banking.

In the early ‘70s, my parents separated. My mother needed a car because she had four kids at home, but very few dealers paid any attention to her as a single woman

Early in 2023, we committed to providing our members with real, impactful savings through the year, despite the volatile rate environment.

"I recently had someone hack into my credit card and try to put through two transactions for just over $100.00 each.

I just wanted to send a quick email to say what a pleasure it was to work with Betsy on getting the boat my family wanted to purchase.

A member of five years lost her job during the pandemic and struggled to find a new job. We did a couple of loan payment deferrals on an auto loan and signature loan, but she utltimately fell behind as the final maturity dates for both loans approached.

To celebrate Valentine's Day, the UW Credit Union team made more than 400 valentines for older adults at organizations like NewBridge Madison and United Community Center in Milwaukee.

When an employee was assisting a member with an unrelated situation, he noticed that their mortgage with us had an interest rate of 5%, so he asked the member some questions and offered to process a rate modification to lower the rate to 2.75%.

This year, we established a $20,000 small business grant program to help our members attract more business.

We recently took advantage of a grant opportunity for CDFIs provided by the Wisconsin Economic Development Corporation (WEDC).

A member had recently gone through a divorce and shared her appreciation for staff at one of our branch locations.

Initially, she expressed feelings of insecurity about finances, but our staff was able to make her feel comfortable.

An auto repair reached out to Capital Credit Union and told us they were planning to put a mechanic’s lien on a car that had been in an accident and was towed to their shop after hearing nothing from the owner of the vehicle or their insurance company.

After being rejected by a bank, the daughter of a member dealt only with cash and believed that she wouldn’t qualify for a checking account, let alone an auto loan.

Non-members had a dealer approve them for an auto loan but at an interest rate they felt was a little high.

“You basically saved me from homelessness and several other awful life alternatives... I know it’s part of your job, but it made a huge difference in mine.”

A 70-year-old member came to see me about refinancing the debt on one of his credit cards.