We interacted with 6,917 students in 2017, through more than 163 school presentations, youth camps and seminars, social media and even an app geared for members ages 2 to 12.

Our credit union was prepared to offer any military or VA employee affected by a possible government shutdown a $5,000 interest-free loan.

A member had $1,700 in overdrafts and wasn’t keeping up with credit card payments.

After helping a member set up a HELOC for home improvements and existing credit card debt, this is what she had to say:

Two of our members have a daughter with special needs that require her to use a wheelchair.

A couple came to us for a private party auto loan after being denied by their current financial.

We had a couple come into the credit union that had been paying rent their entire lives.

A member was a victim of fraud and came to the branch in Oshkosh to open new accounts.

Sometimes the best solution is knowing when not to make a loan. An elderly couple asked us for a rather substantial loan to help their grandson who was in trouble.

Over the past several years, we've increasingly provided free counseling for members who have lost a spouse.

Upon moving to a new corporate headquarters, we donated our former mortgage center to Wausau's YMCA Capital Campaign so they can construct a new wellness center in downtown Wausau.

Our member fell on hard financial times, resulting in the charge off of her loan. Now, she includes a handwritten note with each monthly payment thanking us for not hounding, harassing, or threatening her.

One member went out of their way to write us a thank you note for the many times we helped their family.

We offer an in-school savings program for elementary students.

A member’s daughter visited a Guardian branch, asking how she could access her mother’s account, as her mother was hospitalized and unable to withdraw the money necessary to pay her bills.

We shortened members' wait times for service to 18 seconds by offering personal teller machines--similar to ATMs with audio and video access to a live teller.

A younger member with a good job and good payback history was stuck in a payday loan cycle and had medical debt that she could not afford.

Our Processing Supervisor noticed there were a lot of members (over 100 mortgages) that were not claiming their Lottery Credit.

A member’s husband died suddenly at age 40, leaving her behind with two young children.

A member originally from the Dominican Republic came in wanting to buy his own car, as he lives far from his work and knew it would be a very cold walk in the winter.