A couple came to us for a private party auto loan after being denied by their current financial.

We had a couple come into the credit union that had been paying rent their entire lives.

A member was a victim of fraud and came to the branch in Oshkosh to open new accounts.

Over the past several years, we've increasingly provided free counseling for members who have lost a spouse.

Upon moving to a new corporate headquarters, we donated our former mortgage center to Wausau's YMCA Capital Campaign so they can construct a new wellness center in downtown Wausau.

Our member fell on hard financial times, resulting in the charge off of her loan. Now, she includes a handwritten note with each monthly payment thanking us for not hounding, harassing, or threatening her.

One member went out of their way to write us a thank you note for the many times we helped their family.

We offer an in-school savings program for elementary students.

A member’s daughter visited a Guardian branch, asking how she could access her mother’s account, as her mother was hospitalized and unable to withdraw the money necessary to pay her bills.

A teacher suffered financial hardships including a car accident, vet bills, and car repairs.

A member was in need of assistance to get a service dog to help their child become more self-sufficient.

We shortened members' wait times for service to 18 seconds by offering personal teller machines--similar to ATMs with audio and video access to a live teller.

Our Processing Supervisor noticed there were a lot of members (over 100 mortgages) that were not claiming their Lottery Credit.

A member’s husband died suddenly at age 40, leaving her behind with two young children.

A younger member with a good job and good payback history was stuck in a payday loan cycle and had medical debt that she could not afford.

A member originally from the Dominican Republic came in wanting to buy his own car, as he lives far from his work and knew it would be a very cold walk in the winter.

We educate members through skits written and performed by our staff at our annual meeting.

During the financial crisis several years ago, Avestar worked very hard with their members to modify their mortgage loans in response to job loss and subsequent loss of income.

Before Avestar offers an opportunity for a loan, we offer a free Credit Score Analysis (“CSA”).

We are invested in meeting the needs of our members and communities. Our employees work monthly with the United Way to provide food bags for students, as part of the Nutrition on Weekends (NOW) program.